Thursday, November 4, 2010

RESPONSE: Delta

Dear Mr. Jeremy,

RE: Case Number 1859560

Thank you for your feedback regarding our recent ad campaign. On behalf
of Delta Air Lines, I appreciate the opportunity to respond to your
correspondence.

I am truly sorry for your disappointment with our ad campaign "sleep is
not a perk". Customer observations provide us with a valuable
opportunity to improve our image, and we thank you for taking the time
to write. Be assured I will be sharing your comments and suggestion
with our Corporate Communications leadership team for their internal
review.

Mr. Jeremy, I want to thank you again, for writing. As a valued
customer, your business is important to us and Delta will always
consider it a privilege to serve your travel needs.

Sincerely,

Romaldo M.

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